Version updated to RGPD. 25/05/2018
I.- Who is responsible for the processing of your data?
In accordance with current legislation on the Protection of Personal Data, we inform you that the data provided have been incorporated into the customer file whose owner and controller is Multiservicios y Mantenimientos de Baleares SL with CIF B05497995, registered in the Mercantile Register of Mallorca, in Volume 2901 of the General Section of the Companies Book, Folio 145, page number PM-91205, Inscription 1ª, and registered office at Calle Maria, nº 11, post code 07450 Santa Margalida, in the person of its legal representative pro tempore.
You may contact the Legal and Regulatory Compliance Officer or the Data Protection Officer at info@palmaclean.es or by letter addressed to the registered office of Multiservicios y Mantenimientos de Baleares SL with any questions or doubts about our privacy practices or about your personal information options.
II.- Users.
You may contact the Legal and Regulatory Compliance Officer or the Data Protection Officer at info@palmaclean.es or by letter addressed to the registered office of Multiservicios y Mantenimientos de Baleares SL with any questions or doubts about our privacy practices or about your personal information options. II.- Users.
III.- How did we obtain your personal data?
The personal data that we process in Multiservicios y Mantenimientos de Baleares SL come from the interested party.
The categories of data that are processed or may be processed by Multiservicios y Mantenimientos de Baleares SL are:
Identifying information (e.g. name, user name, address, postcode, telephone number, mobile phone number, e-mail address, identification document, organisation where you work and your position in the organisation).
Electronic identification information (e.g. IP addresses, cookies).
Banking and payment information (e.g. credit card information, account number).
Quality of the search and survey results.
Information about your interaction with and use of Multiservicios y Mantenimientos de Baleares SL Services, our products and websites, including connection, platform, device and equipment information; customer performance information, error reports, device capacity; bandwidth; page view statistics; traffic to and from our websites; usage statistics.
Products or services contracted.
Correspondence between Multiservicios y Mantenimientos de Baleares SL and you.
Information on the searches carried out and the documents accessed. Information on your interactions with the documents (e.g. bookmarking, printing, adding notes, selecting excerpts).
Number of users in your Organization.
The recordings of phone calls involving Sales Agents and/or Customer Service.
No specially protected data is processed. IV.
For what purpose do we process your personal data?
The personal data you provide will be used by Multiservicios y Mantenimientos de Baleares SL for the following purposes:
Registration for access to our website, managing the contractual relationship for the sale of equipment and IT services.
Registration on the website for access to products and services offered by Multiservicios y Mantenimientos de Baleares SL to distributors, and as a prerequisite for the subscription and execution of product contracts.
Administrative and accounting management requirements, such as the issuance and sending of invoices, and compliance with applicable tax and commercial laws. For this purpose, your data will be retained for the period established by law.
With your explicit consent, allowing Multiservicios y Mantenimientos de Baleares SL to carry out marketing activities for commercial information and promotions, training, events, commercial information, and promotional activities, including sending communications and advertising materials through digital messaging applications. For this purpose, your data will be retained until consent is revoked.
Setting up and managing your account: We use personal information such as your name, email address, phone number, and information about your device to set up and manage your account, provide technical and customer support, offer training, verify your identity, and send important information related to your account, subscription, and service.
Personalization: We use personal information to send and suggest tailored content such as news, research, reports, and commercial information, and to customize your experience with our services. Some of our services may request your exact geographic location to personalize your experience and enhance service accuracy.
Services offered: Some of our services include data and document storage as an integral part of the product or solution offering. The documents and data that our clients store may contain personal information in business or personal spreadsheets. Only clients, or those authorized by them periodically, control, manage, and grant access to any information stored by or on behalf of our clients. Our access to this information is limited to Multiservicios y Mantenimientos de Baleares SL personnel with a legitimate business need, such as technical support.
V. How, when, and with whom is personal information shared?
Multiservicios y Mantenimientos de Baleares SL shares or discloses personal information when it deems strictly necessary to provide services or conduct commercial operations related to its business activities. When we share personal information, we do so with full adherence to data privacy and security.
The processing of data within Multiservicios y Mantenimientos de Baleares SL is shared exclusively among our internal staff, and personal information will be accessible to them if necessary for service provision, account administration, sales and marketing, technical support and customer service, and business and product development.
All our employees and data processors (contractors, advisors, managers, legal consultants…) are required to adhere to our data privacy and security policies when handling personal information.
Our business partners: Occasionally, we enter into agreements or contracts with other organizations to provide services in collaboration with other brands, offer content, or to host events, conferences, and seminars. As part of these agreements, you may be considered a customer of both Multiservicios y Mantenimientos de Baleares SL and our partner, and therefore, we and our partners may collect and share information about you. Multiservicios y Mantenimientos de Baleares SL will handle personal information in accordance with this statement. Therefore, we encourage you to review our partners’ privacy statements to learn more about how they collect, use, and share personal information.
Our third-party service providers: We partner with and are supported by service providers worldwide. Personal information will be accessible to those parties only when deemed necessary to fulfill the services they provide to us, such as software assistance, systems and platform support, direct marketing services, cloud hosting services, advertising, data analytics, and order fulfillment. Our third-party service providers are not authorized to share or use the personal information we provide to them for purposes other than providing services to us.
Disclosure to third parties for legal reasons: We will share personal information when we deem it necessary, such as in the following cases:
To comply with legal obligations and respond to requests from governmental agencies, including security agencies and other public authorities, which may include such authorities outside your country of residence.
Tax authorities, customs authorities, and other public administrations, as well as competent authorities in compliance with applicable regulations.
Banks and payment processing entities.
Entities engaged in transportation or shipping activities.
Law firms, consulting firms, credit insurance companies, as well as entities responsible for accounting or auditing for Multiservicios y Mantenimientos de Baleares SL.
In the event of a merger, sale, restructuring, acquisition, joint venture, assignment, transfer, or other disposition, total or partial, of our business, assets, or shares (including related to any bankruptcy or similar proceeding).
To protect our rights, systems, and services, as well as our users.
VI. What are your rights regarding your personal information?
You can exercise the rights under Article 13 of the GDPR regarding the data provided, including the rights of access, rectification, erasure, restriction of processing, and objection to the processing of the personal data provided.
You can exercise these rights or revoke your consent by sending a request to the email address info@palmaclean.es.
To exercise your rights or for any clarification you may need, you can send an email to info@palmaclean.es, providing proof of your identity as the data owner for whom you wish to exercise these rights.
We inform you that you can submit
You have the right to file a complaint with the Data Protection Authority (Spanish Data Protection Agency) and with the competent Data Protection Officer of Multiservicios y Mantenimientos de Baleares SL if you are not satisfied with the exercise of your rights.
VII. How long do we keep your personal information?
The personal data of the User will be actively processed as long as they remain a User of the services of Multiservicios y Mantenimientos de Baleares SL; that is, until they exercise their right to deletion.
Multiservicios y Mantenimientos de Baleares SL will retain your personal information for as long as necessary to fulfill the purposes of our Privacy Policy, comply with applicable laws in this regard, and adhere to court orders and mandates in the exercise of their functions.
In case you exercise your right to deletion, your data will be blocked and kept in a restricted manner, available to competent authorities for a maximum period of 5 years to address any potential liabilities arising from the processing.
In any case, when we no longer need personal information, we securely delete or destroy it.
VIII. At Multiservicios y Mantenimientos de Baleares SL, we also use cookies and other technologies.
Cookies are small text files containing a series of characters that are sent to your browser from a website’s server. The cookie can have a unique identifier, but it does not contain personally identifiable information such as your name or email address. Multiservicios y Mantenimientos de Baleares SL may use cookies when you visit its websites, use Multiservicios y Mantenimientos de Baleares SL software, or visit other websites where Multiservicios y Mantenimientos de Baleares SL advertises. The client’s browser or Internet browser stores the cookie from Multiservicios y Mantenimientos de Baleares SL on the hard drive of their computer, and the website can access it during their next visit. Other websites may also send cookies to your browser, but it won’t allow those websites to see the information from Multiservicios y Mantenimientos de Baleares SL’s cookies.
The websites of Multiservicios y Mantenimientos de Baleares SL and client interfaces may include transparent gifs, also known as web beacons and tracking pixels. A gif is a small graphic with a unique identifier used to track user visits to pages (but it does not retain any information that identifies the user). Multiservicios y Mantenimientos de Baleares SL also uses transparent gifs in HTML-based email messages to track which emails have been opened and responded to. This allows us to evaluate the effectiveness of certain communications and our marketing campaigns.
Information related to the use of cookies employed by Multiservicios y Mantenimientos de Baleares SL is defined in its Cookie Policy.
Some of our services contain links to third-party applications, services, tools, and websites, which you may use alongside applications, services, tools, and websites that are not affiliated with us and that we do not control or manage. As examples, we can mention Facebook, LinkedIn, Twitter®, and third-party applications. The privacy practices of these third parties will be governed by their own privacy statements. Multiservicios y Mantenimientos de Baleares SL is not responsible for the security or privacy of information collected by these third parties. It is your responsibility to review the privacy statements or policies of these third parties.
IX. Legal basis
As the communication of personal data is a legal or contractual requirement and necessary to provide you with information, send offers, or formalize a contract for our products and services, you are informed that it is mandatory to provide personal data, as well as company data if applicable. Not providing this information may result in the inability to provide the requested service.
X. Sending emails, faxes, or other means of communication.
By this clause, the Client/User hereby gives full consent to Multiservicios y Mantenimientos de Baleares SL to proceed with sending commercial, advertising, and promotional communications to the client via email, fax, or other equivalent electronic means of communication. The data pertaining to them will be used for these communications, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. However, please note that you may revoke this consent at any time, including in each commercial or advertising communication you receive, by notifying Multiservicios y Mantenimientos de Baleares SL at our registered office located at Calle Maria, nº 11, postal code 07450 Santa Margalida, or via email at info@palmaclean.es.
XI. In summary, how do we handle your data?
Your data will be incorporated into our electronic files, protected by access keys, and hosted on our computerized server. Daily backups are taken and externally safeguarded by the data controller. Similarly, physical copies will be stored in properly safeguarded repositories under the direction of the data controller.
Similarly, these data may be stored in cloud-based systems, duly adapted to current legality and under the same security measures as previously mentioned, with secure automated access to your data.